Write To Us
Corrections, questions and reader intelligence, directed to our review desk.
Corrections And Reader Intelligence
This register is only as sound as the particulars behind it, and offers within this category change without notice.
Where a reader has found a welcome offer that has contracted, a settlement that proceeded more slowly than we recorded, or terms no longer matching our description, we should be grateful to hear of it. Reader reports routinely identify changes occurring between our monthly reconciliations.
Matters Beyond Our Assistance
We are an independent publication rather than a casino house. We hold no access to reader accounts, cannot release a pending settlement, cannot lift a verification hold and cannot adjust a balance. Any matter concerning funds or identity documents must be directed to the house’s own assistance channel, as they are the sole party able to act.
Where a house has failed to resolve a reasonable matter, we should nonetheless wish to hear of it. Patterns of poor treatment inform our scoring upon assistance responsiveness directly.
How To Reach Us
Correspondence by email receives the promptest attention, and every message is read by a person. We aim to reply within two business days.